Help - FAQ


Questions

Answers

  • What time is check in and check out?
  • Input from 12:00 (earlier if room available) check-out until 12:00.

  • Can I leave the room late?
  • Depending on whether your room is reserved for other customers may delay his departure more than an hour, two hours the Sunday.

  • Can I choose the type of bed in my room? (double bed - twin)
  • Yes, although depending on availability. You can request it in the Comments section of the Online Booking Form.

  • Do the rooms have a balcony? Can I reserve one?
  • Yes, although depending on availability. You can request it in the Comments section of the Online Booking Form.

  • Can you keep my luggage when I leave the room?
  • Yes.

  • Can I leave the car in the parking lot longer?
  • Yes.

  • Are there non-smoking rooms?
  • Yes, although it has been the case that some customers have smoked in it, although non-smoking, is something we can not control.

  • How many floors does the building? Is there a lift?
  • 3 floors, with elevator. The reception is on the ground floor.

  • Is there air conditioning in the rooms? Does it work all year?
  • Sí.

  • We are going to an event in the evening and we will arrive very late. Is there any deadline to enter?
  • When you check-in, we will give you the keys to your room, which include an outside door key so that you can enter and leave freely at any time.

  • How online reservations work?
  • The Online reservation are managed by Mirai SPAIN SL. This reserves are automatic and require no pre-payment via credit card, although this is necessary for booking online. Once the wizard reservation you will receive an email with the confirmation data. Also it is included the process to cancel the reservation, but always one day before the date of check-in. More information see our Legal Notice and Terms of Use.

  • How to make a reservation?
  • I can check available rooms in the top of our website. Select the date of entry (CHECK-IN) and the number of nights. Then click on Check Rates and Reserve and you will see a list of available rooms for these dates, prices and offers if any. Once you know the type of room click on Choose. Automatically your choice will be added to the right side, where you can choose the number of rooms of that type. If you wish you can add more types of rooms. Once you have made your selection, click on Next. The Reserve Form will now be opened from a certified server. Fill in the fields that appear and click Accept conditions and Reserve to finalize your online reservation.

  • How do I modify an online reservation?
  • Click on the Manage your reservation link at the low of our website. Then enter your Reservation Code and Track/Cancel code. You can check both codes in the email that we sent you when you made the reservation. Press Next to access your reservation data.

    Another way to modify your reservation is by contacting us directly through the section Contact US

  • How to cancel an online reservation?
  • Click on the Manage your reservation link at the low of our website. Then enter your Reservation Code and Track/Cancel code. You can check both codes in the email that we sent you when you made the reservation. Press Next to access your reservation data.

    Another way to cancel your reservation is by contacting us directly through the section Contact US

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